Santokba Durlabhji Memorial Hospital (SDMH), the oldest private hospital in Rajasthan, followed high service standards to serve the people during tough cataclysmic times.
Santokba Durlabhji Memorial Hospital (SDMH) provided the best possible care to all Covid patients while maintaining the safety and care of non-Covid patients by modifying its policies. Look how the hospital made a mark by serving its patients differently:
During the first wave, SDMH, like the rest of the healthcare system of the country, was caught unawares. However, it modified its policies to provide the best possible care to all Covid patients while maintaining the safety and care of non-Covid patients.
Screening and Safety – SDMH started screening all patients and attendants in the OPD. Every patient, who was admitted, went through a Transit facility whereby he was tested for Covid. Only after that was the patient allocated a room, ward or ICU. This ensured zero cross-infection from Covid to non-Covid patients. The rationale of the policy was to prevent any suspected Covid case from entering non-Covid areas like the OPD or the Patient Admission Block.
Makeshift Arrangements – Due to the increasing number of Covid patients,we had to convert the attendant facility to the Covid facility. This enabled us to cater to a larger pool of Covid patients which was, essentially, the need of the hour.
Care to Covid Patients – Despite the high number of Covid patients, it is the compassionate care provided that the hospital is so proud of. SDMH ensured daily visits by senior consultants to every Covid patient admitted. Our doctors counseled every patient. Moreover, all attendants were counseled daily regarding their patient’s condition. SDMH served over 6,000 Covid patients during the pandemic.
Covid Investigations – To ensure timely medical care to Covid patients, we needed to have an in-house Covid investigation facility. SDMH started its own Covid laboratory very early. This ensured Covid reports within 3 hours, thereby reducing a patient’s transit time. SDMH laboratory performed over 38,000 RT-PCR tests during this period, and also tested 6,800 positive cases.
Emergency Care – Moreover, SDMH ensured that the medical treatment for Covid patients, who also require other medical intervention, should not be compromised. During Covid times, we performed deliveries of 42 Covid positive mothers and over 40 surgeries of Covid positive patients. This certainly required a dedicated Operation Theatre with strong disinfection protocols.
Vaccination Drive – SDMH also led the vaccination drive in Rajasthan whereby over 2000 (100% of eligible staff) hospital employees were vaccinated. In the second phase also, hospital became the first private vaccination centre in the state. The official vaccine promotional video by the State Govt. was actually shot in SDMH, depicting SDMH as the model vaccination centre.
Here are a few initiatives which set SDMH on a different note:
- Initiated Screening and Transit Facility
- Served over 6,000 Covid patients
- SDMH laboratory performed over 38,000 RT-PCR tests and diagnosed 6,800 Covid positive cases.
- Performed deliveries of 42 Covid positive mothers and over 40 surgeries of Covid positive patients.
- Administered 12,256 vaccines in the first and second phase (60+ category) of vaccination.
- SDMH was also the first private hospital of the state selected for 60+ vaccination category.
